What you can expect on a first call
- A technician answers or calls back within 15 minutes, 24 hours a day.
- We tell you up front whether it is something we can handle remotely, on site, or not at all.
- We fix the problem before we talk about anything else.
How we quote
- Repairs are generally done on time and materials.
- We tell you the rate before we start.
- Larger work gets a written scope and a fixed price. If we find something outside the scope, we stop and ask before proceeding.
- You will not get an invoice for work you did not agree to.
How the relationship grows
Most customers call us back for the next problem. Over time, some ask us to take on adjacent systems they would rather not manage themselves: controls, networks, custom machinery. We take that on when it makes sense for both sides, and we say so when it doesn't.